The National Relay Service
Depending on individual requirements, the National Relay Service (NRS) offers various call types assisted by specially trained staff called Relay Officers. Subscribers can use the NRS for all or some of their calls, including emergency calls.
If you can hear but can be hard to understand over the phone, the three call services below may help you.
In Voice Relay calls – you speak directly with the other person.
The relay officer is on the line to re-speak any of your words as required.
SMS Relay – Text and Listen
In SMS Relay (Text and Listen) calls you type your side of the conversation on your mobile phone and listen to the other person speaking.
TTY – Type and Listen
In Teletypewriter (TTY) – Type and Listen calls, you type your side of the conversation using a TTY and a relay officer will speak your typed words to the other party. You can listen to the other person’s reply using the handset of the TTY.
The CNR (caller no response) initiative was introduced in June 2002.
It is activated when a caller does not respond to the Triple Zero operator’s question: “Emergency. Police? Fire? Ambulance?”. Callers are asked to press 55 if they cannot speak and require emergency assistance. Pressing 55 quickly ensures that the call is, by default, connected to the police by the emergency call service operator.